Thank you for choosing Ecouarium Ltd. as your premier choice for rare and exotic tropical plants. Please accept our terms and conditions before you begin shopping online. By proceeding, you are agreeing to the terms & conditions and hereby release Ecouarium Ltd. and its employee(s) from any liabilties reviewed.
Terms & Conditions To Shop Online
Welcome to our ecommerce store and thank you for selecting Ecouarium Ltd. as your premier choice for rare and exotic tropical plants. Our objective is to cultivate an opportunity for our clientele to locate exceptional botanical treasures to showcase the world of living art with our distinctive styles of enclosures we refer to as "ecouariums".
Once your online shopping transaction is complete, our dedicated team will follow-up with you via the contact details you provide with a second invoice for shipping which will be issued after your first transaction. This allows us to locate the most suitable box size for your order and to combine orders if necessary. Please allow up to 48 - 72 hours for a follow-up. In the mean-time, your new purchases will have your name tagged to them while being cared for by our dedicated team of plant experts!
High Volume Orders Expected
Due to high expectations in order volumes, for the launch, please allow us 2-4 weeks to process the initial orders till we catch up. We will always endeavour our best to ship as soon as possible. We appreciate your understanding. You will receive a reply when your order has been processed with a tracking number when shipped or when ready for local pickup.
Before You Begin Shopping
Before you begin your online shopping experience, please use the provided shipping calculator estimator tools provided below to calculate how much you may have to potentially budget for if you need your plant(s) and/or items shipped if you are unable to conduct a local pickup. We ship throughout Canada, the United States of America, and most international destinations. Restrictions on shipping destinations may apply as some countries do not permit the importation of plant species and/or particular item(s). Please reference our information under "SHIPPING BOX SIZES & DIMENSIONS" to view our box sizes we carry. We strongly urge customers to verify their local regulations before placing orders to ensure your purchasing and shipping transactions proceed as smoothly as possible.
FedEx Shipping Calculator
Purolator Shipping Calculator
Shipping Box Sizes & Dimensions
Extra Small – 6" x 5" x 4"
Small – 12" x 6" x 6"
Medium – 18" x 10" x 6"
Large – 24" x 12" x 8"
Over-Size – Shapes and sizes will vary, please contact our team for details via our contact form.
Our Shipping/Handling Philosophy
At Ecouarium Ltd., we do not believe it is fair to over-charge our customers for shipping, and will provide you with the most competitive rates we have negotiated with reputable providers including FedEx and Purolator to ensure your orders arrive as quickly as possible. This is to provide your orders with the best likelihood of surviving the trip while in transit. For livestock, we do not use Canada Post nor private shipping methods or accounts provided by customers.
If you intend to pick up your purchase(s) locally at our showroom during regular business hours after your transaction online, please schedule your 15 minute pickup appointment on our website. When your order is ready, you will receive a notification to schedule a pickup. If customers require more than 3 days to pickup, they must make arrangements with the store management ahead of time to ensure the order is held. We do not hold plants for more than one week. Any orders not picked up within one week of receiving the notification, please ensure we have the correct email address so our message(s) are not in your spam folder. Any orders that go beyond one week of the notification are subjection to cancellation and 50% refund. Walk-in traffic is not permitted as we may have scheduled appointments and/or paid consultations with other customers who have planned ahead of time. Please advise us if there are any delays and our staff will review your situation with you.
We Are In Canada
Although we are happy to ship our specimens to customers globally, our hub of business is situated in Sherwood Park, Alberta, Canada, which is subjected to seasonal conditions and of course, winter, which we are famously known for. When temperatures begin to dip below freezing (0 degrees Celsius), our insulated shipping boxes will be highly recommended, and in some cases, made mandatory, for their transportation. Keep in mind thermal-insulated packages and in some cases, heat packs, cost a premium fee and this will increase the cost of shipping, but we will advise you ahead of time. During the spring and summer season, your plants will be sent via normal packaging, unless you request otherwise and are willing to pay more to accommodate premium packaging.
International Shipping Year Round For Members
Ecouarium Ltd. Membership Portal Members regardless of Account Member Status or Seedling Member status all get shipping year round, even internationally.
If you conduct a transaction and wish to cancel in the event shipping costs are too high, or if you simply change your mind about your order, we will refund 90% of your transaction fee (10% hold) to cover credit card merchant fees and administration labor costs if notified within 48 hours or less from time of purchase, NOT from the time your receive your shipping quote. After 48 hours, we will refund only 50% of your transaction fee (50% hold) to cover credit card merchant fees and administration labor costs. Please use our shipping calculator to budget costs, depending on how much you purchase. Refer to our box sizes we provided in order to help you get an idea what to expect for shipping and handling fees. Additionally, we do not supply wholesalers and resellers as we want our customers to have access to our specimens not readily found elsewhere. Those found to be a reseller or wholesaler will have their order(s) terminated and provided only a 50% refund if proof of violation is provided. If you would like to pay for your purchase via alternate methods (i.e. email transfer), please contact us via our contact form ahead of time.
Limitations of Quantities
Ecouarium Ltd. reserves the right to limit at any time, the number of plants a customer may purchase in a single transaction to ensure ample supply is available for others to enjoy. Multiple back-to-back orders of limited quantities will be subjected to a 50% refund of your transaction fee (50% hold) to cover credit card merchant fees and administration labor costs. Plants in limited supply per customer will be indicated on the plant listing(s) in our ecommerce store. We cannot control the quantities you choose and we kindly ask you adhere to the limits to avoid extra costs and labour associated with the process and inconvenience associated.
Product Lines and Liabilities of Shopping Online
We carry Hagen Aquatic Products, Exo Terra Products, and Repashy Products, as well as dart frog vivarium related products such as driftwood, fruit flies, leaf litter, etc. Our agreements with direct supplier chains allow us to special order in products you need, for which we can provide you with a shipping quote. If you are local to Sherwood Park, Alberta or within reasonable driving distance, local pickup may be to your advantage.
Plant(s) in pictures are not exactly as shown but are a fair representation of the advertised item(s) (unless declared explicitly otherwise for unique one-of-a-kind items). You will receive healthy plant(s). We cannot guarantee colors, patterns, thicknesses, orientation, arrangement, blends, lushness, number of leaves, or presentation of the plants you will receive as shown in the images/videos featured on our website(s) and/or social media channel(s) or any other avenues we advertise in. We also will share information on our plant listing(s), which ones are safe with reptiles or your terrarium/vivarium creatures. However, we carry zero liability on information we recommend or are aware of. Always conduct your own research or consult with trusted third party sources including but not limited to veterinarians or ecology experts.
Be aware that in the case of rarer to find plants, item(s), etc. placed in your virtual shopping cart are not guaranteed to be yours until a successful gateway payment transaction is completed. Multiple customers are eager to purchase just as you are, and availability of products can disappear before you complete the check-out process. Ensure you are swift and quick in your decisions and pay for the items you desire right away. Come back for what is next on your list afterwards and hopefully it's still there.
Shipping & Returns
Plant specimens and decorative items once shipped are non-returnable/nonrefundable status. We cannot carry nor be burdened with the liability of the state of your purchase(s) once picked up or shipped. If your received purchase(s) are damaged during transit, please contact the shipping carrier. We will always strive to do our best to ensure your satisfaction, but once your purchase(s) depart the confines of our showroom, we are no longer held liable or responsible for factors out of our control.
If your received plant has something obviously out of line that would not have been caused by the transit carrier, resulting in the need for a return or refund these are on a rare case to case basis and are subject to a 100% refund including the return in shipping. If you desire a replacement plant, you must return the original plant to us at your cost via FedEx or Purolator. To initiate a replacement request, please send us photos within 24 hours of receiving the plant(s) along with a detailed explanation of what the issue is, and our in-house experts will evaluate if a return is necessary or if the plant specimen(s) simply need(s) to recover from shock experienced while in transit. Please understand that many plants experience shock after shipping and may wilt or lose some leaves and will need special conditions to help them recover. This is very normal and does not mean there is anything wrong with the plant(s), but you need to ensure you have done your research.
Shipments are processed once a week and go out every Monday, provided it is a non-statutory holiday. In the mean-time before the next shipping window, your plants/decorative items will be tagged with your name on them, and we will continue to care for your live specimens!
Most plants are bare-rooted for shipping which means the media is removed and the roots are wrapped in sphagnum moss. We do this to decrease shipping weight while reducing the risk of damage to the plants from the pots themselves. The sphagnum moss also protects the roots from experiencing conditions of sensitivity and from drying out. Plants are wrapped with insulating materials including but not limited to paper towels and soft fabric/plastic materials. All of our boxes are clearly marked indicating which side must be up for the shipping carriers. Sometimes we include bubble wrap cushions and sponge cotton foam material to securely protect your plant specimens and/or environment decorations.
Many of our plants are imported and are in high demand. We cannot guarantee the condition of the roots upon arrival. Some plants need more roots than others in order to be deemed and healthy for shipping. At any point during the shipping process if we discover the plant does not have enough roots to sustain, we will refrain from shipping and give our customers the option to proceed at their own risk or get a full refund. We encourage everyone to do their research prior to purchasing as some of these plants can deteriorate rapidly for multiple reasons, both known and unknown. We are happy to try to assist in any way possible but cannot offer any guarantees or refunds.
Get ready for shopping! Quantities are limited for our online sales. Due to high expectations in order volumes, please allow us 2-3 weeks to process the initial orders till we catch up. We will always endeavour our best to ship as soon as possible. We appreciate your understanding.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."
We collect Device Information using the following technologies:
- - "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- - "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- - "Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as "Order Information." This is stored with our eccomerce provider platform and Information Services provider.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services
- Enable our shipping team to streamline orders and to send invoices for shipping to provide you with competitive quotes and rates with major couriers and delivery firms we elect to hire to serve our customers (public and private firms)
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. Icognito mode via Google Chrome or 3rd party VPN services will not be respected for exemptions.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
2016 Sherwood Drive Unit #9, Sherwood Park, Alberta, Canada, T8A 3X3
By proceeding, you are agreeing to the terms & conditions and hereby release Ecouarium Ltd. and its employee(s) from any liabilties reviewed whether they involve personal, financial, reputation, or other factors that can affect you as an individual or a business.